COVID-19 Clinic Update

As the Ontario Ministry of Health has allowed physiotherapists to reintegrate in-person services, I wanted to let you know what this will look like for Holistic Health Physiotherapy to ensure all new and current clients continue to thrive and we maximize our time both virtually and in-person.


Virtual care through a secure and private online platform remains the preferred method of care recommended by our provincial regulatory college. In-person appointments are to be limited for specific needs that cannot be done virtually.


Beginning in July, in-person follow up appointments were reintegrated based on individual client needs including internal pelvic floor exams while continuing virtual follow up appointments to provide other treatment options, all directed towards reaching your goals.


Since COVID-19 precautions began in March,  I’ve had the pleasure of supporting clients through over 200 virtual physiotherapy assessment and treatment appointments.  It's been wonderful to see how physiotherapy can be adapted and to watch clients progress even without in-person appointments and now with a combination of in-person and virtual care.

Click here to book physiotherapy appointments


Our regulatory college has also set guidelines for in-person appointments. We will be reviewing the new protocols and procedures with you individually prior to an in-person appointment, but to summarize, they include:


  • Increased sanitization of surfaces and equipment

  • Client and practitioner COVID-19 screening prior to your appointment and the day of

  • Hand washing/sanitizing protocols

  • PPE including mask to be worn by myself and clients (please bring your own – if you don’t have one, we will provide one)

  • New protocol for entering the clinic (please text the clinic number when you arrive in the parking lot. We will notify you when to meet at the studio door for  COVID-19 screening questions, and pending screening questions are negative, you'll be guided into the clinic room right away)

  • Appointments are booked with 15 minutes between clients to maintain physical distancing and sanitize the clinic space


If you’re a new client or returning client who hasn't been seen in over 6 months, your first appointment would be a virtual assessment. One of the many benefits of having your physiotherapy assessment virtually is that we can discuss all of your symptoms and concerns prior to coming into the clinic, while physically distancing and from the comfort of your own home. We will also discuss which follow ups would best be in-person (ie. for an internal pelvic floor exam) and which can be done virtually based on the findings of your assessment.  A great deal of our initial assessment is spent talking and educating, which is more difficult to do with masks on. 


During virtual assessment and treatment appointments, I also:

  • Discuss your specific pelvic floor, core or orthopaedic symptoms and concerns and put together a personalized plan to help you reach your goals

  • Evaluate your posture and movements patterns

  • Prescribe, observe and progress exercises specific to your goals

  • Provide labour and birth prep including pelvic floor considerations

  • Provide postpartum recovery guidance and progression back to your goals including exercise, return to running, strength training, yoga and Pilates.


Many insurance companies cover virtual physiotherapy appointments, however we encourage you to contact your company directly to check – many companies have updated their coverage to include virtual care since COVID-19 precautions began. 

Click here to book physiotherapy appointments

This page and the online clinic scheduler will continue to be updated with any clinic changes as we gain more information over the coming months.

If you have any questions, please email


Yours in health,

Anita Lambert, (PT)

Registered Physiotherapist

Owner of Holistic Health Physiotherapy